Troubleshooting
Quick answers to the problems people run into most. If yours isn't here, ask us — we reply within 24 hours.
Voice isn't filling in my fields
First, check permissions. If you see Live transcription unavailable, tap Open Settings and allow Speech Recognition and the Microphone for ReportWalk. Your voice note still records either way.
Fields tick as you talk, then a final pass fills in the rest once the note is uploaded. With no signal, you'll see “Voice note saved on this phone ✓ — fields fill in when you're back on signal.” Nothing is lost; it catches up later.
Answers you type yourself are never overwritten by voice. If the app keeps mishearing a word, add it in Settings → My Vocabulary. More in Voice.
My photos aren't syncing
Everything you capture is saved on your phone first, then uploaded when there's a signal. A strip at the top tells you what's waiting — for example, “✓ 4 items saved on this phone — uploads when you're back on signal”, or “retrying upload…”.
In the Walks tab, each walk shows Synced, Syncing… or On this phone. To catch up, open ReportWalk somewhere with a good signal and leave it open for a minute.
Don't delete the app while anything is waiting to upload — it's only on your phone until it syncs. See Working offline.
My report is taking a long time
Reports are built in the cloud, so starting one needs a connection. Without one, you'll see Needs a connection, and everything you captured stays safe on your phone.
While it builds, a progress bar shows each step. A report with many photos takes longer. Keep the screen open until you see Report ready.
If you see That didn't work, tap Try Again. You can make a walk's report again as often as you need.
It says I've reached my limit, but I just paid
If you saw Purchase Pending, the payment went through and your plan is still updating. Give it a moment, then check Settings → Subscription.
Still showing the old plan? Go to Settings → Upgrade Plan and tap Restore purchases. Make sure your phone is signed in to the Apple ID you paid with. More in Managing your subscription.
I can't find a template
Tap Start New Walk, then Find another template to search the library. Try a short word — hydrant, not fire hydrant inspection form — and tap All so you're not searching only your own industry.
Adding a template needs a signal the first time. If it says it needs a newer version of the app, update ReportWalk. Still not there? Send us your form and we'll build it for you, free.
It says “This walk is full”
One walk holds up to 150 photos. Nothing is lost: finish this walk, start a second one for the rest of the job, and send both reports together.
I can't sign in
Use the 8-digit code in the sign-in email instead of the link — it works even if the email is on another device. Check spam if nothing arrives. Full steps in Sign-in problems.