Sign-in problems
ReportWalk has no passwords. You enter your email and we send you a sign-in link and a code. If the link doesn't work, the code almost always will. Here is how to get in.
How sign-in works
Enter your email and tap Email me a sign-in link.
The app shows Check your email, with the address we sent it to. Check it's right.
The email has a sign-in button and a code. Use whichever suits you.
Email on a different device? Use the code
The sign-in button only works on the device where you open the email. If your email is on a computer, or the link opens in the wrong place, type the code instead:
On the Check your email screen, find Reading it on a computer? Type the code.
Type the 8-digit code from the email. It signs you in as soon as all 8 digits are in, or tap Sign in.
“Expired” or “already used”
- Links and codes last an hour and work once.
- Only the newest one works. If you asked more than once, use the code from the most recent email.
- Work email can use links up. Some company email systems open every link to check it's safe, which can use up your sign-in link before you tap it. If that happens, tap Send a new code and type the code from the new email.
No email arrived
- Wait a minute, then check your spam or junk folder, and any “Promotions” or “Other” tab.
- Check the address on the Check your email screen. A typo? Tap Use a different email.
- Still nothing? Tap Send a new code.
One email, one account — app and web
The same email signs you in to the app on iPhone and iPad, the free web forms, and your booking page — it's one account. The code in the email works in the app and on the website.
A different email address makes a different account. If your walks or plan seem to have vanished, check you signed in with the email you normally use. It's shown at the top of Settings.