Privacy Policy

Introduction

ReportWalk ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and email address (for account creation and authentication)
• Profile information (company name, role, industry)
• Contact information provided through contact forms
• Subscription and payment information (processed securely through Apple's In-App Purchase system)

Content You Create

When you use ReportWalk, we collect and store:

• Photos and images you capture during inspections
• Voice recordings and audio notes
• Text observations and annotations
• Location data associated with walks and observations
• Generated reports (PDFs, DOCX files)

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (model, operating system, version)
• Usage data (features used, time spent, actions taken)
• App diagnostics and crash reports
• IP address and general location information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the ReportWalk Service
• To process your inspection data and generate professional reports
• To authenticate your account and manage subscriptions
• To provide customer support and respond to inquiries
• To send service-related communications and updates
• To analyze usage patterns and improve features
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

AI Processing and Third-Party Services

ReportWalk uses artificial intelligence to analyze your photos and voice notes to generate professional reports. This processing involves:

• OpenAI Services: Your images and voice recordings are sent to OpenAI's GPT-4 and Whisper APIs for analysis and transcription. OpenAI's data usage policies apply to this processing.
• Supabase: Your data is securely stored on Supabase's infrastructure. Supabase maintains industry-standard security practices.
• Vercel: Our backend services are hosted on Vercel's platform.
• Resend: We use Resend to send transactional emails (account notifications, support communications).

Each third-party service provider maintains its own privacy policy, and we encourage you to review them.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With third-party vendors who assist in providing our Service (as described above)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

Data Storage and Security

We implement industry-standard security measures to protect your information:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure authentication using industry-standard protocols
• Row-level security (RLS) policies to isolate user data
• Regular security audits and monitoring
• Offline-first architecture to protect data when connectivity is unavailable

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal data and all associated content (walks, observations, reports) within 30 days, except where we are required to retain information for legal, tax, or regulatory purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (via the "Delete Account" option in Settings)
• Export: Download your data in portable formats (PDF, DOCX)
• Opt-Out: Unsubscribe from marketing communications (we primarily send transactional emails)
• Restriction: Request restrictions on how we process your information

To exercise these rights, please contact us at the email address provided below.

Location Data

ReportWalk collects location data to tag observations and walks with accurate coordinates. Location tracking occurs only when you are actively using the app during a walk. You can control location permissions through your device settings. Disabling location services will limit certain features (location tagging, map views) but will not prevent you from using the core functionality of the app.

Children's Privacy

ReportWalk is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Users

ReportWalk is operated from India. If you are accessing the Service from outside India, please be aware that your information may be transferred to, stored, and processed in India and other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Cookies and Tracking Technologies

Our website uses minimal cookies and tracking technologies for essential functionality (authentication, session management). We do not use advertising or analytics cookies. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service after such changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectification, and erasure of your data
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of a contract (providing the Service), legitimate interests (improving the Service), and consent (where explicitly obtained).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.